I've been working on developing a web-based e-commerce solution for affiliate marketers to have their own e-commerce websites. The service has actually launched already with surprising amounts of success. We've put in a lot of hard work, and continue to crank out several new features on a weekly basis.
For a good amount of time, development was at a near stand still simply dealing with customer service and support issues. That quickly got old, and I realized that the problem with our development cycle was that I was on the phone helping people do simple things that a flash video should do.
I've recently taken the last month to change our business model slightly. Most businesses that I've created in the past have been phone heavy, with lots of customer hand holding. This obviously creates a scalability problem for small start-ups. Putting in the features that customers need to make changes on their own, is one of the major new directions we've decided to take.
No more phones : ) , feels good.